KN(owl)edge - Incident Collaboration Tool


The Incident Collaboration Tool is the first semantic web application at Kühne + Nagel based on the internal Linked Data Platform KN(owl)edge.

The Incident Collaboration Tool provides Incident Managers an easy and comprehensible tool to improve the incident communication through selecting the right stakeholders. This is achieved by combining the faceted search approach of modern e-Commerce systems like Amazon, eBay or Zalando with the organizational structures of a global enterprise managed through semantic web ontologies. Facebook’s React and Twitter’s Bootstrap technology are used for a responsive web design that allows Incident Managers to work on a mobile device in the same way as on a desktop computer.

For data governance and data quality a second tool is provided. The RDF Table Editor enables Data Stewards with an easy and comprehensible (Excel-like) tool to provide organizational knowledge and keep it accurate. Using the OASIS SAML standard, Data Stewards can log in with their Kühne + Nagel Windows account and manage roles by the business domain and geographical level they are assigned to. To keep the information up to date, the Data Stewards are automatically informed about organizational changes via email.

Several enterprise information systems (person directory, master data, application portfolio, …) feed data into an RDF Triple Store. The data is linked, enriched and analyzed for the incident collaboration use case (e.g. organizational change events automatically trigger data governance procedures).

As part of the Incident Collaboration project, key components for the linked data platform KN(owl)edge are developed.

KN(owl)edge has a larger scope and supports semantic web-enabled enterprise knowledge applications ranging from Global Logistic Networks over Enterprise Architecture Management to IT Service Management. The Incident Collaboration Tool is an example from IT Service Management. It goes beyond IT as it covers organizational business roles where the knowledge is provided by Data Stewards from different business departments and domains from a global level down to a site level. The use of semantic web for Enterprise Architecture Management and Logistic Networks was demonstrated at the Open Group London 2016 Event and Members Meeting, based on a parcel carrier example from contract logistics. The Open Group presentation can be found at the Kühne + Nagel Github site.

Kühne + Nagel

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